{"id":3,"date":"2025-04-09T06:44:29","date_gmt":"2025-04-09T06:44:29","guid":{"rendered":"http:\/\/www.znu-cloud.com\/?page_id=3"},"modified":"2025-09-04T18:51:34","modified_gmt":"2025-09-04T18:51:34","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.znu-cloud.com\/it\/privacy-policy\/","title":{"rendered":"Politica sulla privacy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20f8d968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20f8d968\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52044ff7\" data-id=\"52044ff7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f15432c elementor-widget elementor-widget-text-editor\" data-id=\"3f15432c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<div class=\"grid-cols-1 grid gap-2.5 [&amp;_&gt;_*]:min-w-0 !gap-3.5\">\n<h1 class=\"text-2xl font-bold mt-1 text-text-100\"><span style=\"font-size: 32px;\">DATA PROTECTION POLICY (Privacy Policy)<\/span><\/h1>\n<p class=\"whitespace-normal break-words\"><strong>Znu-Cloud Data Protection Policy<\/strong><\/p>\n<p class=\"whitespace-normal break-words\">Last updated: [Current Date]<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">1. Introduction<\/h2>\n<p class=\"whitespace-normal break-words\">Znu-Cloud is committed to protecting your privacy and ensuring the security of your personal and business data. This Data Protection Policy explains how we collect, use, process, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">2. Data Controller<\/h2>\n<p class=\"whitespace-normal break-words\"><strong>Data Controller:<\/strong><br \/>Znu-Cloud<br \/>SNCF Station, 14 rue de Dunkerque<br \/>Paris, 75010, France<br \/>Email: <a class=\"underline\" href=\"mailto:privacy@znu-cloud.com\">data.privacy@znu-cloud.com<\/a><\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">3. Types of Data We Collect<\/h2>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Personal Data<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Name and contact information (email, phone, address)<\/li>\n<li class=\"whitespace-normal break-words\">Company information and role<\/li>\n<li class=\"whitespace-normal break-words\">Account credentials and preferences<\/li>\n<li class=\"whitespace-normal break-words\">Communication history with our support team<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Business Data<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Customer relationship data you upload or create<\/li>\n<li class=\"whitespace-normal break-words\">Business analytics and usage patterns<\/li>\n<li class=\"whitespace-normal break-words\">Integration data from connected services<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Technical Data<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">IP addresses and browser information<\/li>\n<li class=\"whitespace-normal break-words\">Usage analytics and performance metrics<\/li>\n<li class=\"whitespace-normal break-words\">Security logs and access records<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">4. Legal Basis for Processing<\/h2>\n<p class=\"whitespace-normal break-words\">We process your data based on:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Legitimate Interest<\/strong>: To provide and improve our CRM services<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Contract Performance<\/strong>: To fulfill our service agreement with you<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Consent<\/strong>: Where explicitly provided for marketing communications<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Legal Obligation<\/strong>: To comply with applicable laws and regulations<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">5. How We Use Your Data<\/h2>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Provide CRM and data services as contracted<\/li>\n<li class=\"whitespace-normal break-words\">Maintain and improve service performance and security<\/li>\n<li class=\"whitespace-normal break-words\">Provide customer support and technical assistance<\/li>\n<li class=\"whitespace-normal break-words\">Send important service updates and notifications<\/li>\n<li class=\"whitespace-normal break-words\">Comply with legal and regulatory requirements<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">6. Data Sovereignty and EU Hosting<\/h2>\n<p class=\"whitespace-normal break-words\"><strong>EU Data Sovereignty Guarantee:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>All data is hosted exclusively in the EU<\/strong> using trusted EU providers:\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Infomaniak<\/strong> (Switzerland\/EU) &#8211; Primary hosting and infrastructure<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Brevo<\/strong> (France) &#8211; Email services and communications<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Hetzner<\/strong> (Germany) &#8211; Additional hosting and backup services<\/li>\n<\/ul>\n<\/li>\n<li class=\"whitespace-normal break-words\"><strong>No US or third-country data transfers<\/strong><\/li>\n<li class=\"whitespace-normal break-words\"><strong>Strong EU data centers<\/strong> with advanced security measures<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">7. Data Sharing Policy<\/h2>\n<p class=\"whitespace-normal break-words\"><strong>We do not sell or share your information<\/strong> for commercial purposes. Data may only be shared:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">With EU-based service providers under strict data processing agreements<\/li>\n<li class=\"whitespace-normal break-words\">When required by EU law or legal process<\/li>\n<li class=\"whitespace-normal break-words\">With your explicit consent for specific purposes<\/li>\n<li class=\"whitespace-normal break-words\">To protect the security and integrity of our services<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">8. Payment Processing<\/h2>\n<p class=\"whitespace-normal break-words\">Financial information is processed securely by <strong>Paddle<\/strong>, our EU-compliant payment processor, which:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Complies with EU payment regulations and GDPR<\/li>\n<li class=\"whitespace-normal break-words\">Maintains PCI DSS certification for payment security<\/li>\n<li class=\"whitespace-normal break-words\">Processes payments within the EU\/EEA jurisdiction<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">9. Data Security<\/h2>\n<p class=\"whitespace-normal break-words\">We implement industry-leading security measures:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">End-to-end encryption for data transmission and storage<\/li>\n<li class=\"whitespace-normal break-words\">Multi-factor authentication and access controls<\/li>\n<li class=\"whitespace-normal break-words\">Regular security audits and vulnerability assessments<\/li>\n<li class=\"whitespace-normal break-words\">EU-based hosting with advanced physical security<\/li>\n<li class=\"whitespace-normal break-words\">Employee security training and background checks<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">10. Your Rights Under GDPR<\/h2>\n<p class=\"whitespace-normal break-words\">You have the right to:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Access<\/strong> your personal data and obtain copies<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Rectify<\/strong> incorrect or incomplete information<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Erase<\/strong> your data (&#8220;right to be forgotten&#8221;)<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Restrict<\/strong> processing in certain circumstances<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Data portability<\/strong> &#8211; receive your data in a structured format<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Object<\/strong> to processing based on legitimate interests<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Withdraw consent<\/strong> where processing is based on consent<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">To exercise these rights, contact us at <a class=\"underline\" href=\"mailto:privacy@znu-cloud.com\">privacy@znu-cloud.com<\/a><\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">11. Data Retention<\/h2>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Active account data<\/strong>: Retained while your account is active<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Deleted account data<\/strong>: Securely deleted within 90 days of account termination<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Legal requirements<\/strong>: Some data may be retained longer to comply with EU legal obligations<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Backup data<\/strong>: Automatically deleted from backups within 12 months<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">12. Cookies and Tracking<\/h2>\n<p class=\"whitespace-normal break-words\">We use essential cookies to:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Maintain your login session<\/li>\n<li class=\"whitespace-normal break-words\">Remember your preferences<\/li>\n<li class=\"whitespace-normal break-words\">Ensure website security and functionality<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">We use <strong>CCM19<\/strong>, a German cookie consent management platform, to:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Obtain your consent for non-essential cookies<\/li>\n<li class=\"whitespace-normal break-words\">Manage your cookie preferences<\/li>\n<li class=\"whitespace-normal break-words\">Ensure GDPR compliance for all tracking<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">13. International Transfers<\/h2>\n<p class=\"whitespace-normal break-words\"><strong>We do not transfer your data outside the EU\/EEA.<\/strong> All processing occurs within the EU using EU-hosted services and infrastructure.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">14. Data Breach Response<\/h2>\n<p class=\"whitespace-normal break-words\">In the unlikely event of a data breach, we will:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Notify the relevant supervisory authority within 72 hours<\/li>\n<li class=\"whitespace-normal break-words\">Inform affected individuals if the breach poses high risk<\/li>\n<li class=\"whitespace-normal break-words\">Take immediate action to contain and remedy the breach<\/li>\n<li class=\"whitespace-normal break-words\">Provide regular updates on our investigation and response<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">15. Children&#8217;s Privacy<\/h2>\n<p class=\"whitespace-normal break-words\">Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">16. Contact and Complaints<\/h2>\n<p class=\"whitespace-normal break-words\"><strong>For privacy questions or to exercise your rights:<\/strong> Email: <a class=\"underline\" href=\"mailto:privacy@znu-cloud.com\">privacy@znu-cloud.com<\/a><br \/>Address: Znu-Cloud, SNCF Station, 14 rue de Dunkerque, Paris, 75010, France<\/p>\n<p class=\"whitespace-normal break-words\"><strong>To file a complaint:<\/strong> You have the right to lodge a complaint with the French Data Protection Authority (CNIL) or your local supervisory authority.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">17. Updates to This Policy<\/h2>\n<p class=\"whitespace-normal break-words\">We may update this policy periodically. Significant changes will be communicated via email and through our platform. Continued use of our services constitutes acceptance of the updated policy.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">18. EU Representative<\/h2>\n<p class=\"whitespace-normal break-words\">As we are established in France, no separate EU representative is required under Article 27 GDPR.<\/p>\n<hr class=\"border-border-300 my-2\" \/>\n<p class=\"whitespace-normal break-words\"><em>This Data Protection Policy demonstrates our commitment to EU data sovereignty, GDPR compliance, and protecting your privacy rights.<\/em><\/p>\n<\/div>\n<\/div>\n<div class=\"h-8\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DATA PROTECTION POLICY (Privacy Policy) Znu-Cloud Data Protection Policy Last updated: [Current Date] 1. Introduction Znu-Cloud is committed to protecting your privacy and ensuring the security of your personal and business data. This Data Protection Policy explains how we collect, &hellip; <a href=\"https:\/\/www.znu-cloud.com\/it\/privacy-policy\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1276,"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/pages\/3\/revisions\/1276"}],"wp:attachment":[{"href":"https:\/\/www.znu-cloud.com\/it\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}